Privacy Statement (EU) and Training Terms & Conditions

Privacy Statement (EU)

This privacy statement was last updated on 04/10/2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

Key Aid Consulting
119 Rue Manin, 75019, PARIS
Phone number: +33 7 82 95 76 89

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

Training Terms & Conditions

By registering for one of our training, you accept our terms and conditions.


We strive to make all our capacity strengthening activities inclusive for all. This means we are committed to do our very best to provide training that is accessible for everybody. Please contact us at if you have any questions or concerns regarding your access to the venue or training materials. We are always happy to discuss how we can improve your learning experience.

Bookings and Cancellations

Obtaining a seat

Unless otherwise stated on the training outline, course bookings operate on a first come, first serve basis. An acknowledgement email will be sent to you after we receive your application. All official correspondence concerning a course booking should be made in writing and sent by email, in order to ensure a clear record of the booking status.

Holding a seat

Training places are only fully confirmed upon receipt of the full course fee by Key Aid Consulting.

If two weeks before the course is due to start, payment has not been received and the course is oversubscribed, Key Aid Consulting reserves the right to cancel the participant’s place in this course.


Payment is due no later than 2 weeks before the start of the course.

If payment has not been received at the start of the course, Key Aid Consulting reserves the right to refuse access to the course.

The invoice is issued in Euros and payment should be sent so that the exact amount in Euros is received by Key Aid. The bank charges incurred by the transfer are to be covered by the participant.

Cancelling your booking

For bookings cancelled two or more weeks before a course, administrative charges will apply. Applicants will be entitled to a refund of 70% of the course fees paid, or if places are available will be offered a transfer of 90% of the course fees paid onto the next instance of the course.

For bookings cancelled one to ten working days* before a course begins, 25% of the course fee will be refunded (*during normal French working days, Monday – Friday and working hours 9am-5pm).

For bookings cancelled less than 24 hours (working days only) before a course, or after a course has started, no refund will be provided.

If the applicant chooses to transfer to another course and then cancels their booking a second time, neither a further transfer nor a refund will be offered.

Alternatively, participation can be transferred to another candidate from the same organization up until a week before the start of the course.

The refund must be claimed within two months from the cancelled course start date.

Please note that we are only able to cover our local bank charges and not the recipient’s bank charges when we make refunds. If refund is to be made by transfer agent (e.g. Western Union), the transfer fees are to be covered by the participant.

All refund will take place in euros, it is the responsibility of the recipient to ensure they provide bank details for an account that will accept euros.

Refunds may take up to 30 days.

Changing your booking

If you are no longer able to attend a booked course, you may attend the next course if places are available. A 10% administrative charge will be applied to this transfer.


No refund will be made for non-attendance on a course. Non-attendance includes: failure to cancel your place; cancelling your place after the close of normal office hours on the last working day before the course; failure to attend the course, and; informing us of cancellation following the start of the course.

Change of the course dates or cancellation by Key Aid

In the event that Key Aid Consulting has to change the course date or cancel the course due to under-subscription or other circumstances, you will be notified at least two weeks before the course is due to take place.

Nevertheless, there may be specific circumstances beyond our control (this may include but is not limited to, changes in the humanitarian context, insecurity, hazards or natural disasters), which force us to change the dates of a course or cancel last minute.

If the course dates are changed, you may request a full refund of the course fees if the new dates are not convenient.

If a course is cancelled you will receive a full refund of all course fees paid.

Please note that we are only able to cover our local bank charges and not the recipient’s bank charges when we make refunds. If refund is to be made by transfer agent (e.g. Western Union), the transfer fees are to be covered by the participant.

All refund will take place in euros, it is the responsibility of the recipient to ensure they provide bank details for an account that will accept euros.

We are unable to reimburse any other costs that may have been incurred, including flights, accommodation etc.

Individuals requiring a visa

Key Aid Consulting recommends that individuals requiring a visa do not book courses less than 8 weeks before the start date.

No training bookings requiring a visa will be accepted for courses of less than 3 days in duration.

Cancellations due to visa refusals will be treated following the above cancellation guidelines.

Only upon receipt of a completed booking form and full payment of course fees will a letter of confirmation be provided. This letter is a standard format, and will be emailed or faxed to the applicant only. Key Aid Consulting cannot send letters to embassies, high commissions or consulates.

Applicants should ensure that they are able to meet the conditions for entry into France or the country in which the training takes place before applying for the course. Information on entry to France can be found at

Key Aid Consulting cannot offer advice on specific cases or visa requirements.