IFRC – Internal Review of Covid-19 operations’ in India and Bangladesh

The International Federation of Red Cross and Red Crescent Societies (IFRC) Asia Pacific regional office commissioned Key Aid Consulting to conduct an internal review of its processes (finance, procurement, PMEAL and risk management) during the COVID-19 pandemic. The internal review focused on Bangladesh and India, as these two countries were the main recipients of funds for the Asia-Pacific region; and it sought to evaluate how organisational processes were enablers or disablers of the timeliness of the response. The methodology was based on an online survey distributed to over 34 respondents, remote interviews with staff from the regional office and an in-country data collection phase. The review Team conducted 42 key informant interviews and two process mapping workshops in India and Bangladesh. The main results were shared in a remote analysis workshop using a fishbone diagram (a diagram used to visualise a problem and its primary and secondary causes). This workshop allowed participants to review the analysis and prioritised which factors at positively or negatively influence the timeliness of operations. The fishbone diagram was used as the foundation for the final report.